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Billing and Customer Service Representative

Bartlett, TN 38133
Salary Range


  • Manage large amounts of incoming calls
  • Heavy data entry/billing
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers, and all team members through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Occasional special projects, including creative designs, proofs, and print-ready artwork
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


  • Cooperation - pleasant with others on the job, displaying a good-nature, and cooperative attitude with the desire to contribute to the continual building of a team environment
  • Strong billing and data entry skills
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


  • Data Entry: 5 years (Required)
  • Customer Service: 5 years (Required)


  • High school or equivalent (Required)


  • Health insurance
  • Dental insurance
  • Paid time off

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative
  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focuse
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